Genesys Cloud Service Ireland Ltd
Updated December 2025.About Genesys Cloud Service Ireland Ltd
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Culture Overview
At Genesys Ireland, our culture is built on collaboration, innovation, and a deep commitment to people within our organisation and in our communities. Guided by our One Genesys philosophy, we foster an inclusive and dynamic environment where employees are empowered to bring their authentic selves to work, contribute meaningfully, and grow professionally.
We embody our core values, including Fly in Formation, which reflects our teamwork-driven approach, and Empathy First, ensuring we prioritise people in every decision. Through impactful employee-led initiatives, we champion wellbeing, such as our Menopause Workplace Excellence recognition, which highlights our dedication to creating a supportive and understanding workplace.
Beyond our walls, we actively contribute to our local community. We take pride in making a positive impact through partnerships like An Mheitheal Rothar, our sustainability ambassadors, or our ongoing support for STEM education through TeenTurn and CoderDojo. Our partnership with Connacht Rugby further reflects our commitment to teamwork and regional engagement. At Genesys Ireland, culture isn’t just a concept—it’s a lived experience that drives our success and strengthens our global connections.
Word from the top
We are dedicated to building a culture of collaboration, inclusion, and support where everyone is valued and empowered to thrive. In Ireland, we’re also deeply committed to giving back to our local communities and making a positive impact in the places where we live and work.
Joe Smyth
Ireland Site Lead and SVP of R&D
Getting the list of awards....
Great Place To Work Recognition
Great Place To Work is proud to recognise Genesys Cloud Service Ireland Ltd on the following:
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