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Genesys

Sector
Information Technology
Location:
Galway
Established in
1990
Employees
6000
Website
             

About us

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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98%
People here are treated fairly regardless of their sexual orientation.

94%
Taking everything into account, I would say this is a great place to work.

94%
I'm proud to tell others I work here.

97%
I am able to take time off from work when I think it's necessary.

98%
Management trusts people to do a good job without watching over their shoulders.

91%
Excellent performance is recognised in this organisation.

What defines us

One Genesys Culture  

Every day, we strive to do things better to provide memorable experiences for one another and our customers. This is embodied in the One Genesys culture which is built upon our three core values: 

Embrace Empathy: 

 

  • Listen and learn; Have authentic conversations; Include and empower. 
  • Empathy makes humans feel heard and understood, we learn through listening and take action. Empathy serves as the key driver in gaining loyalty and trust. Each of us needs to play a role in creating and embracing a culture of empathy. 

Fly in Formation: 

 

 

  • Prioritise the essential; Align the team; Grow as a team/together. 
  • It is about aiming for common goals and in alignment and growing together as a team. 

Go Big:

 

 

  • Inspire bold moves; innovate and transform; deliver excellence.
  • Now is the pivotal point for Genesys on our path to becoming a SaaS (Software as a Service) company…we are building on our momentum and accelerating to make Experience as a Service a reality.

 

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What inspires us

At Genesys, we promote a culture of empathy in which every voice is heard, valued, remembered, and understood. We believe it is our responsibility to close equity gaps and foster a culture of inclusion and equality —where every employee feels that their uniqueness is appreciated and knows that they will be treated fairly. Our culture of inclusion is bolstered by our commitment to one another and to ourselves, as well as an unwavering desire to build a better and more just organisation. 

Genesys promotes a culture where talking about mental health is not taboo and where everyone is encouraged to walk the talk. We provide a variety of resources and support, including flexible work schedules and truly encouraging employees to make use of time off to help promote balance; access to Talkspace (an online/mobile therapy company); interactive conversations focused on mental health; and more. 

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At a glance

Age of employees

Years with company



Gender ratio

full-time / part-time



Word from the top

The pandemic drove a shift in the mindset of how people evaluate what they want out of their employers, leading them to seek companies that have cultures that align with their values, have a clear mission, and embody customer-centric business. This type of empathetic culture has become the baseline for a desirable employer and is at the root of everything Genesys does. Empathy is the grounding principle across the organization; a culture where every voice is heard, valued, remembered, and understood.

Our key goals are to build our business and grow our business to be a Great Place to Work.

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Career and jobs

Application tips

Our recruitment processes are engaging and collaborative, giving you the platform to showcase your skills, ambitions and find the best fit possible. During these conversations, we will also tell you about our exciting plans, outstanding culture and how you could be part of this. Some quick tips if you are making an application to us: 

 

  • Include a current CV. Keep this succinct, ensuring it gives a clear outline of your experience and skills.
  • Include a cover letter. This should be a brief outline of your interest in the role and an overview of relevant skills and experience in line with it.
  •  For software development positions, if you are active on sites like Github, Stack Overflow etc. also include links to your profile.
  • If you have been referred by a Genesys employee from your network, please indicate this in your application.

 

Our great workplace

Genesys knows the employees are its most valuable assets! Here are some of the perks that prove it: Flexible work schedules and work from home options Development and career growth opportunities Family-friendly leave allowances, including paid maternity and paternity leave Excellent pension scheme Bonus scheme Health Insurance Income Protection & Life Assurance.

Our people are at the heart of our success. As our rapid growth continues, we are looking to add to our talented and diverse teams. If you are looking to solve challenging real-world problems, while working with the latest cutting-edge technologies in an environment that fosters innovation and collaboration then Genesys could be the perfect next step for you! Our recruitment processes are engaging and collaborative, giving you the platform to showcase your skills, ambitions and find the best fit possible. During these conversations, we will also tell you about our exciting plans, outstanding culture and how you could be part of

Contact
David Mullen
Talent Acquisition Partner Lead

Email: david.mullen@genesys.com
1 Job offer

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